Terms and conditions
The purpose of Club Soda is to help you change your drinking habits. We offer our websites and mobile applications (the “Site”) to provide you with information, services and facilities about Club Soda and its related projects and initiatives. By accessing any of the information on the Site and/or using any of the services available on the Site you agree to comply with the Terms & Conditions set out below, or as otherwise amended at the time of your visit to and/or use of the Site. If you do not agree with these Terms & Conditions please do not make any further use of the Site.
These terms include our Club Rules and the End User Licence Agreement (EULA) for our mobile app available in the Apple App Store, as well our General Terms and Conditions. By agreeing to these terms, you are also accepting that you will be bound by the Club Rules and the EULA.
We want Club Soda to be a nice supportive place to be. To make sure this is the case, please follow these Club Rules everywhere – in our online community spaces, and at any socials or other events organised by Club Soda.
1. The basics
Always remember that Club Soda is not meant to be, and does not replace medical advice! This website’s content, or content on any other website linked to from here, is never a substitute for qualified professional medical care. The advice given by fellow members is also never a substitute for qualified professional medical care.
We have a zero tolerance policy on harassment, bullying, hate speech and malicious stereotyping. This includes sexism, racism and slurs against an individual’s age, sex, gender, sexual orientation, religion, ethnic background, nationality, and other such personal characteristics.
2. Volunteer group admins and reporting posts
The admins of our online community are all volunteers. They do the best they can and they have a handbook we have written to guide them.
They deal with reports of objectionable and offensive content, so if you see something that you feel shouldn’t be in the Club Soda community, please report it.
Our decision about how to handle reported content is final. If you have any concerns you should get in touch.
3. Protecting your own privacy
We encourage you to be open and honest in our online community spaces, and you should feel free to use your real name. Other Club Soda members have a responsibility to respect your privacy. But it’s also important to understand that any information or experiences you do share can carry the risk of revealing more about yourself than you intend.
You should, therefore, understand how our data sharing relationships work, and what information is shared with our partners and other organisations. We have set out further information about this in our Privacy Statement, which we strongly encourage you to read. To view our Privacy Statement click here.
On Facebook: You need to to take responsibility for yourself. If you are a part of Club Soda group on Facebook, you are bound by Facebook’s terms and conditions too. So do check out the privacy settings (more on this below). Many members have created Facebook profiles specifically to use with Club Soda groups, and this is one way to make sure your membership of the Facebook group stays private.
4. Respect the privacy of others
Do not tell anyone else that someone is a Club Soda member unless they explicitly tell you it’s ok to do so. If you have met them or know who they are in the real world, please remember that they may not have told their friends that they are changing their drinking habits, for example. Respect their right to make those decisions.
Don’t give away details of one-to-one conversations you have had with other members online or at socials and events.
If you are a journalist looking for a story, we ask you not to approach members directly. Our members are here for themselves and to get support. Not for you. If you want to talk to us please email firstname.lastname@example.org – we are very happy to talk and will find case studies for you if you need them.
5. Be nice!
Do not see friendship through a group as a signal that someone wants more than that. Sending sexual private messages or photos is not acceptable.
You may have had a bad day, or you may come online a bit pissed. Even so, please respect all members and guests at all times. Club Soda is not a forum to create negative feedback. In our online community spaces and at our socials, workshops and other events, you are encouraged to ask for support, to make decisions for yourself, and to let other members know what you find helpful. But there are no magic wands, so don’t get angry with others if their experiences do not apply to you.
Here are some common situations that can occur:
- Someone has written something that creates a negative reaction in you or makes you angry or upset
First of all stop and think before you type. How you perceive someone else’s post may be as a result of how you are feeling or something else going on in your life. It may have hit a nerve. Do you need to respond right now?
Sometimes it is the most subtle wording that people misconstrue – this can lead to posts escalating out of control quickly as other members try to be helpful and clarify or follow the interpretation.
Try and always give the poster the benefit of the doubt, and look at the intention of their post rather than picking on nuances. If you are unsure then help the whole group (and the poster) by asking them to clarify what they mean.
- You don’t like the advice you are offered or are getting too much advice
Everyone has their own experience of changing their drinking. They can only share their own experience. So advice offered by others is there for you to pick and choose. They are not orders. But it is worth taking note of those that are a bit further along the line than you.
If someone is persistent about repeating the same advice, thank them nicely and let them know that you will consider it, along with all the other advice you have had. If this gets too much let one of the admins know.
- Someone has been rude or offended you
In the first instance, we would like it if you could tell them so yourself. That way people know if their posts have been misinterpreted or taken in a negative way. If you are the ‘offender’ please consider a simple apology. Online communication can easily be misinterpreted, so even if you did not mean to be rude just say sorry.
- What to do if you are unhappy about something you posted
You are responsible for your actions and what you share. You can always remove online posts and/or apologise, and we encourage you to do so if you find you have posted or said something you later regret.
You can delete a post by pressing the top right-hand arrow and clicking delete.
- You are worried about a post or fellow member
Occasionally people write a worrying post. If it is someone you know you can try and contact them through direct messaging. But you can also report the post (press the top right-hand arrow) and that will alert the admins.
We will then try and get into contact with the person. We may also remove the post as often these can distress group members when we feel unable to help someone in need. But we never do this without trying to make contact with the person and letting the group know this is what we have done.
If you are worried that someone has ‘gone missing’ and you just want us to know – then tell one of the admins.
6. Support others
Listen, respond and share. The more everyone puts in, the more information there will be that will help everyone. Ask questions, offer useful feedback. You don’t need to offer advice. We each have to make up our own minds about what is best for us. Your experiences and friendliness are enough.
If you are worried about someone else’s behaviour, either something they may do to themselves or stuff they are posting on the site please get in touch.
7. Make sure socials and events are fun
Club Soda treats you like an adult, so it’s up to you to make friends, swap phone numbers, and find new drinking buddies if you like. But we also want Club Soda to be a safe place for everyone. In short, that means we will not tolerate behaviour that discriminates or is abusive or harassment. There is more about this in our terms and conditions.
8. Contacting other Club Soda members
Facebook gives you the option to send direct messages and friend requests to other Club Soda members. But they don’t have to accept these. If someone says no to either of these approaches don’t take it personally and accept that response as final.
You do not have to tolerate any unwanted, harassing, worrying, upsetting, or repetitive approaches from someone in the group. If you feel you can, say so to the person sending you inappropriate messages. You are also always welcome to message any of the admins, or get in touch. Your message will be treated with full confidence, and we will take you seriously, and do what we can to help.
9. Removing people from Club Soda
We don’t do this very often, but if you break these rules we will let you know and ask that you change your approach. If you continue to break these rules then we may remove you from Club Soda.
10. Facebook privacy
All our Facebook groups are closed groups. This does not mean complete secrecy – we can’t change Facebook settings, and they also change from time to time. This is what we understand them to be at the moment:
- Only members who have joined the group can see your posts and comments. Anything you post in the group will appear on your own timeline but is only be visible to you and other members of the group – not all of your friends.
- Your friends can only see you are a member if they find the group and click on it and look at the list of members. They would have to join the Club Soda group themselves to find the group or have clicked on our Facebook page and then clicked through to one of the private groups with an interest in joining themselves.
- Club Soda groups are not publicly listed, but we think it may sometimes come up on your friends’ “suggested groups”. This is new, and was not the case when we started the first group (Facebook keeps changing how it works all the time, without telling anyone about it…).
You can read a little more about Facebook here. Being on Facebook has its ups and downs, but we think it’s a great way of meeting people where they are, and giving people easy access to information, advice and support from others. So unless something drastic changes, about the way we work or the way Facebook works, our groups will always be there. We hope at some point to build a fully secure and private online discussion space within our own Club Soda website for members who support us financially, and in the meantime, we will keep using Facebook in the most secure way possible.
11. Talking to other people and organisations that we recommend
If you have found a person or organisation via Club Soda that we’ve recommended, and that you feel may be able to support you, then it is up to you to make contact with them. The relationship is then between you and them. You are covered by their terms and conditions, and you should expect your reasonable and normal expectations about client relationships to be met by them. They will tell you more about how they work.
We recommend that you always have an exploratory phone or Skype call with the expert before you decide to interact with them further. That way you can be more confident that they are providing the right service for you to try.
If you feel that someone we’ve recommended has acted inappropriately, either on Club Soda or in their subsequent relationship with you, then please get in touch to let us know immediately. We will take all such messages very seriously.
END USER LICENCE AGREEMENT (EULA)
This End User License Agreement (“Agreement”) is between you and Club Soda and governs the use of the Club Soda Community App made available through the Apple App Store. By installing the Club Soda Community App, you agree to be bound by this Agreement and understand that there is no tolerance for objectionable content. If you do not agree with the terms and conditions of this Agreement, you are not entitled to use the Club Soda Community App.
In order to ensure Club Soda provides the best experience possible for everyone, we strongly enforce a no-tolerance policy for objectionable content. If you see inappropriate content, please use the “Report as offensive” feature found under each post.
This Agreement is between you and Club Soda only, and not Apple, Inc. (“Apple”). Notwithstanding the foregoing, you acknowledge that Apple and its subsidiaries are third party beneficiaries of this Agreement and Apple has the right to enforce this Agreement against you. Club Soda, not Apple, is solely responsible for the Club Soda Community App and its content.
Club Soda may collect and use information about your usage of the Club Soda Community App, including certain types of information from and about your device. Club Soda may use this information, as long as it is in a form that does not personally identify you, to measure the use and performance of the Club Soda Community App.
3. Limited licence
Club Soda grants you a limited, non-exclusive, non-transferable, revocable license to use the Club Soda Community App for your personal, non-commercial purposes. You may only use the Club Soda Community App on Apple devices that you own or control and as permitted by the App Store Terms of Service.
4. Age restrictions
By using the Club Soda Community App, you represent and warrant that (a) you are 18 years of age or older and you agree to be bound by this Agreement; and (b) your use of the Club Soda Community App does not violate any applicable law or regulation. Your access to the Club Soda Community App may be terminated without warning if Club Soda believes, in its sole discretion, that you are under the age of 18 years.
5. Objectionable content policy
Content may not be submitted to Club Soda, who will moderate all content and ultimately decide whether or not to post a submission to the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: (i) sexually explicit materials; (ii) obscene, defamatory, libellous, slanderous, violent and/or unlawful content or profanity; (iii) content that infringes upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary right, or that is deceptive or fraudulent; (iv) content that promotes the use or sale of illegal or regulated substances, tobacco products, ammunition and/or firearms; and (v) gambling, including without limitation, any online casino, sportsbooks, bingo or poker.
Club Soda disclaims all warranties about the Club Soda Community App to the fullest extent permitted by law. To the extent any warranty exists under law that cannot be disclaimed, Club Soda, not Apple, shall be solely responsible for such warranty.
7. Maintenance and support
Club Soda does provide minimal maintenance or support for it but not to the extent that any maintenance or support is required by applicable law, Club Soda, not Apple, shall be obligated to furnish any such maintenance or support.
8. Product claims
Club Soda, not Apple, is responsible for addressing any claims by you relating to the Club Soda Community App or use of it, including, but not limited to: (i) any product liability claim; (ii) any claim that the Club Soda Community App fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection or similar legislation. Nothing in this Agreement shall be deemed an admission that you may have such claims.
9. Third-party intellectual property claims
Club Soda shall not be obligated to indemnify or defend you with respect to any third party claim arising out or relating to the Club Soda Community App. To the extent Club Soda is required to provide indemnification by applicable law, Club Soda, not Apple, shall be solely responsible for the investigation, defense, settlement and discharge of any claim that the Club Soda Community App or your use of it infringes any third party intellectual property right.
GENERAL TERMS AND CONDITIONS
“Club Soda” means Club Soda Limited, a company registered in England with no. 08962532, having a registered office at 30 Opus Studios, 214 Plaistow Road, London E13 0AQ, United Kingdom. References to “we”, “us” and “our” should be construed as references to Club Soda Limited.
“Content” has the meaning given in clause 6.1 below.
“Site” has the meaning given in the Introduction above, and includes but is not limited to digital content at www.joinclubsoda.com, its subdomains, and mobile applications.
2. Applicable terms and conditions
The Site is owned and operated by Club Soda and any use made of the Site are subject to these Terms and Conditions.
Club Soda may, at its sole discretion, modify or revise these Terms and Conditions at any time by updating the text of this page.
You may use the Site in accordance with these Terms and Conditions and our Club Rules. These Terms and Conditions form the legal basis of your use of the Site and in the event of any inconsistency between these Terms and Conditions and the Club Rules, or any other provisions listed on the Site, these Terms and Conditions shall prevail.
2.1 Unacceptable use
You agree not to use the Site or any part of it:
(a) to post, upload, or otherwise transmit any material which infringes the rights of any person or which is unlawful in any way;
(b) in any manner which could damage, disable, overburden, or impair the Site;
(c) to make available personal data about any person other than yourself, or to collect or store personal data about other users;
(d) to obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site;
(e) to impersonate any other person or to provide false or inaccurate information;
(f) to promote any discrimination based on race, ethnic origin, nationality, sex, gender, religion, disability, sexual orientation or age, or act in any way which is threatening, harmful, abusive, defamatory, sexually orientated, hateful, invasive of another’s privacy or obscene, or which will (or potentially will) harass, distress, embarrass or inconvenience or be objectionable by any person or which might restrict or inhibit the use and enjoyment of the Site by any person;
(g) to post, upload, or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation or commercial exploitation;
(h) to post, upload, or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment;
(i) to create a database (electronic or otherwise) that includes Content;
(j) to transmit or re-circulate any Content to any third party; or
(k) to bring (or act in any way that might bring) Club Soda into disrepute.
2.2 Breaches of acceptable use
When issues are brought to our attention we will determine whether there has been a breach of these Terms and Conditions. When we decide that such a breach has occurred, we may take any action we deem appropriate, including, but not limited to removing any posting or material you have uploaded to the Site; withdrawing your right to use the Site; taking legal action against you; or disclosing such information to law enforcement authorities as we reasonably feel is necessary.
2.3 Commercial and illegal use
You shall not use the Site to promote, advertise or otherwise encourage the acquisition or purchase of goods and/or services unless permitted to do so with the express written permission by Club Soda.
You agree not to distribute illegal materials of any kind. This includes images, text or graphics. Also, joining or starting discussions about the intention to commit illegal acts is not allowed.
3. Posting material to the site
3.1 Your use of the Site is expressly subject to these Terms & Conditions and any other guidance, instructions or rules that we may make available on the Site.
3.2 You acknowledge that you are entirely responsible for all material that you upload or post on the Site.
3.3 You further acknowledge that Club Soda does not pre-screen, edit or monitor the content posted by the Site’s users, but that we (and people designated or authorised by us) shall have the right (but not the obligation) in our sole discretion and without prior warning or notice to refuse or remove any material that is posted on or submitted, uploaded or otherwise transmitted to the Site, or close or suspend a user’s access to the Site. We have the right to remove any material from the Site that is contrary to these Terms & Conditions.
3.4 If you are concerned about any material posted on the Site, please report the material (where possible), or email us at email@example.com.
3.5 You acknowledge and agree that we are not obliged to enter into any discussion following the removal of any material from the Site, or any other action we may take under or with reference to these Terms & Conditions.
3.6 You acknowledge that Club Soda may establish general practices and limits concerning the use of the Site, including but not limited to the maximum number of days that material will be retained by the Site. You agree that we have no liability for the deletion or failure to store any posts or other communications maintained on or transmitted to the Site.
Club Soda does not replace medical advice
4.1 The Site is intended to provide general information only. You should seek appropriate professional medical advice before taking or refraining from taking any action based on any information contained in the Site. So far as permissible by law, Club Soda does not accept any liability to any person relating to the use of any such information.
4.2 Whilst Club Soda will take every precaution in compiling the Site neither it nor any contributors to the Site can be held responsible for any action (or lack thereof) taken by any person or organisation as a result, direct or otherwise, on information contained in or accessed through the Site. Club Soda does not accept any responsibility for any online or offline interactions between members.
4.3 You assume all risk when using the Site, including but not limited to all of the risks associated with any online or offline interactions with other users. You agree to take all necessary precautions when meeting individuals through the Site.
5.1 Signing up
To use certain features of the Site you must first register by signing up. At this time, you are asked to give your consent to Club Soda to collect and hold your personal information and contact you. You can remove your consent by writing to or emailing us. For some features the easiest way of opting out is to do this online yourself.
5.2 Age limit and account types
Some content and discussions on the Site are likely to be inappropriate for younger users. For this reason, in order to register as a user of the Site you must be at least 18 years old, and by signing up to the Site you are representing to Club Soda that you are, in fact, over 18 years of age.
5.3 Passwords and security
In order to register with the Site, you will be invited to provide a password, an email address, and other personal information. You are responsible for maintaining the confidentiality of your password and other account details. You will never be required to reveal your password to any representative or agent of Club Soda. You are entirely responsible for any and all activities that occur under your account.
You agree to notify Club Soda immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for loss or damage incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time. If you think that someone else has access to your password, you should change it immediately.
6. Copyright and other rights
6.1 All copyright and all other intellectual property rights in all information, text, data, graphics, links, computer code, images, sound, software, service marks, logos and other materials on the Site (the “Content“) are owned by Club Soda, or are reproduced on the Site with permission of the relevant rights owner.
6.2 The Content may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without Club Soda’s prior written consent, except as stated in the paragraph below.
6.3 You may read, view, print, download and (where appropriate) listen to the Content of an individual page for private and personal non-commercial use only provided that all copyright, trade mark and other proprietary notices contained in the original Content on any copy of such Content is retained, but you may not make more than one (1) copy electronically or otherwise of any of the Content and you may not re-copy or further distribute, sell, publish or transmit any part of the Content by electronic or any other means.
6.4 You agree not to sell, resell, supply or otherwise make the Content or extracts or other information derived therefrom available in any manner or on any media to any third party without the express prior written consent of Club Soda.
6.5 The names, images and logos identifying Club Soda, its projects, products and services, or those of third parties, are the proprietary marks of Club Soda, and/or may be the proprietary marks of third parties. Any use made of these marks may be an infringement of rights in those marks and Club Soda reserves all rights to enforce such rights that it might have.
7.1 Events and event bookings
Club Soda organisers many events, and the applicable sections of our Club Rules apply to all of them.
For some events that Club Soda organises, we require attendees to pay a booking fee in advance. For some events, this fee is only an admin fee for attending the event to cover the costs of organising the event. For other events, the fee also includes food, drink and other products and/or services.
7.2 Event cancellations and refunds
We reserve the right to cancel our events at any time for any reason. If that happens, we will inform everyone who has made a booking as soon as practical, using the contact details they have given us. And we will refund any booking fees in full, including our non-refundable admin fee.
If you cancel your attendance at any of our events, please let us know as soon as you can, so we can offer your place to someone else. If you have paid a non-refundable admin fee, you can donate your place to another Club Soda member.
7.3 Online programmes
Club Soda may from time to time offer various online programmes against a payment. These may have their own special terms and conditions, but our general Club Rules and these terms and conditions will also apply.
7.4 Cancellation of online programmes
If you want to cancel an online programme after starting it, please get in touch with us as soon as possible. We will consider refunds on a case by case basis, considering factors such as the time you have already been on the programme.
9. Changes to these terms, and amendments to the content
Club Soda reserves the right, at its discretion, to make changes at any time to any part of the Site and any other services it offers. Due to our updating and improving the Site, Club Soda may wish to change these Terms & Conditions from time to time and you agree to be bound by the Terms & Conditions which apply at the time of your use of the Site and any other Club Soda services.
10. General notes
10.1 These Terms & Conditions shall be governed by, and construed in accordance with, English law and you and Club Soda agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the same or the legal relationship established by them or any use of the Site or related products and services and including the construction of this relationship.
10.2 If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain in full force and effect.
10.3 Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy.
10.4 Headings in these terms are for convenience only and will have no legal meaning or effect.
10.6 When using the Site, you accept that communication with us will be mainly in electronic format. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.7 All notices given by you to us, including any complaints that you might have about the Site, must be given to Club Soda Limited at 30 Opus Studios, 214 Plaistow Road, London E13 0AQ, United Kingdom or by email to firstname.lastname@example.org. We may give notice to you at either the email, telephone number or postal address you provide to us when you register, or in any of the ways specified in the above paragraph.
Last reviewed: 27/11/2019
Last modified: 27/11/2019